Case Study: Arapahoe Library - Smoky Hill
Turning Occupancy Data into Better Library Decisions
To better understand how patrons interacted with library spaces, services, and collections, HH Angus deployed ARMS using 3D stereoptic occupancy sensors integrated with existing security analytics. The solution provided Arapahoe Libraries with detailed occupancy, movement, and dwell-time analytics across key library zones, enabling data-driven decisions regarding collection placement, service delivery, and space planning. The project demonstrated how ARMS can provide actionable utilization insights in public-facing environments where understanding how users interact with physical spaces is critical to improving operational effectiveness and customer experience.
The Challenge
Arapahoe Libraries sought to better understand how patrons were interacting with spaces, services, and collections within its Smoky Hill Library branch.
While traditional circulation and visitor counts provided a high-level view of library activity, staff lacked detailed insight into how patrons were utilizing specific areas within the library, including:
- Service and help desks
- Children's areas
- Teen spaces
- Collection areas
- Quiet study zones
- Other key library amenities and services
Without this information, it was difficult to optimize space layouts, evaluate collection placement, and understand how patrons engaged with different library resources and services.
The Solution
HH Angus deployed the Angus Remote Management System (ARMS) using 3D stereoptic occupancy sensors and existing security infrastructure to provide detailed patron analytics throughout the library.
The implementation included:
- Deployment of 3D stereoptic occupancy sensors in key library zones
- Integration with existing security camera analytics
- Real-time and historical occupancy analytics
- Dwell-time analysis for specific library areas and services
- Interactive dashboards and visualization tools
The solution enabled the library to measure occupancy levels, visitor movement patterns, and dwell times across various spaces while maintaining patron privacy.
By combining occupancy sensor data with existing analytics sources, ARMS provided a comprehensive view of how patrons interacted with library services, collections, and physical spaces.
The Result
The pilot provided Arapahoe Libraries with actionable insight into patron behavior and space utilization within the Smoky Hill branch.
Teams gained:
Patron Interaction Insights - Visibility into how visitors engaged with different collections, service areas, and library amenities.
Dwell-Time Analytics - A better understanding of how long patrons spent in specific areas, including help desks, study spaces, and collection zones.
Collection Utilization Data - Insight into which collections and library resources attracted the highest levels of engagement.
Improved Space Planning - Data-driven information to support decisions regarding collection placement, space allocation, and service delivery.
Privacy-Focused Analytics - Detailed occupancy and utilization metrics without collecting personally identifiable information.